F.A.S.T Global Marketing focuses on face-to-face campaigns with high levels of customer satisfaction, driven by results. The company’s brand ethos “places the customer experience at the top of our priority list, and we execute the vision of consistently providing an excellent customer service”. The firm understands that the customer is the most significant individual within the industry, and as such has put together their guide on how to lead effective campaigns that customers will remember.
F.A.S.T Global Marketing understands the importance of customer service within an industry such as marketing that requires consumer retention. The firm continues to lead customer experiences, with a high focus on continuous improvement, particularly with the rise of social media where reviews and feedback are more accessible than ever before. F.A.S.T Global Marketing has therefore put together their top tips for marketers on how to provide the highest level of customer experience possible.
Understand that every customer is different: F.A.S.T Global Marketing understands that customers cannot be grouped together; each customer has varying wants, needs and opinions. The firm encourages their young professionals to embrace each customer as they come.
Listen to suggestions: The firm is on a consistent quest to improve their customer service skills, encouraging feedback from consumers. F.A.S.T Global Marketing considers customer comments to be the most effective form of education within the industry, as they are a direct line to improve.
Be proactive: The company encourage their contractors to head this advice, using initiative within the industry to solve any customer queries with efficiency, to exceed customer expectations and ensure retention and repeat business. The ability to transform a potentially negative experience into a positive customer testimonial is a valuable skill.
Availability: F.A.S.T Global Marketing understand that customers often have queries outside of face-to-face interactions, the firm is, therefore, encouraging their contractors to ensure their availability to consumers, whether this is through email or phone etc. to provide high levels of customer experience.
F.A.S.T Global Marketing is the Seattle based sales and marketing firm that specializes in face-to-face campaigns. The business has seen massive expansion over the past year with multiple offices opening across the nation, in part due to the critical client and customer satisfaction levels.